When you see a job listing for a Call Center Agent you’re probably thinking, “call centers are still up and running?”

Customers might prefer to pick up the phone and get immediate help rather than wait around for an email or live chat response. That’s why many companies still have a robust customer-facing team manning the phones. In fact, research shows that Customer Service Representative jobs are set to grow by 36% from 2016 to 2026. Reps have the… Read more »